Latest News

All the latest news and events about Teldoc, the NHS and around Telford and Wrekin
Brand-New Online Prescription Service Launched

A brand-new online prescription ordering service has been launched for the county improving access for patients. In addition to the current phone and email service provided by the Prescription Ordering Direct (POD) team, an online prescription ordering form is now available so patients can place orders quickly and easily online. Patients who regularly submit repeat...

A Message To All Of Our Patients

GPs are the backbone of the NHS – and right now they need our support and understanding more than ever. The pressure on all areas of the health and care system has been almost unprecedented over the recent period and when we hear patients and members of the public expressing frustration, we understand. But, as...

We Are Once Again Accepting Paper Prescription Requests

We understand the capacity issues relating to Prescription Ordering Direct (POD) has led to a significant inconvenience to patients. POD is a service commissioned by the Shropshire, Telford & Wrekin CCG for repeat medication requests. The service is not part of Teldoc and we have no control over its capacity. Since the Pandemic and similar to...

Change To the Way You Need to Order Prescription Requests.

From 26th July 2021, we are changing the way you need to order prescription requests. To reduce the risk of infection control, Teldoc sites will no longer be accepting paper prescription requests from 26 July 2021. Please send your prescription requests by using one of the following methods: By using the Patient Access or NHS app By...

Multiple Site Access

Should we be unable to offer you an appointment at your preferred site/time we are now able to offer appointments at an alternative site within Teldoc.  We hope this will enable us to more effectively meet your needs.  Please ask our front of house staff and call handlers for further information

New Telephone System

Dear Patients Currently Teldoc are switching over to a new telephone service as part of a new service provision to all GP practices in Telford and Wrekin. Whilst every effort is being made to minimise disruption to services and to telephone access some disruption cannot be avoided. We apologise for any inconvenience you might experience....

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