Teldoc
Health Co-Pilot
Our new online consultation service
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Access to our services is changing in line with Government initiatives.
All contacts, both online, or via telephone will follow a triage pathway used by our clinical team. We hope to reduce the 8am rush for appointments allowing better access for all based on clinical needs. After submission of the clinical details via the health copilot, patients will be notified of the outcome following our clinical teams triage.
See the Triage Pathway below
The Triage Pathway
Step 1Patient information received by Health Co-Pilot via website or telephone
Step 2Clinical Triage
Step 3Outcome communicated to Patient via SMS or telephone. This includes an offer of appointment if required
How to Use Our Online Service
Get help from your GP with our Health Co-pilot online service, that is easier and quicker than calling the surgery. You can submit your symptoms online to be assessed by an in-house clinician to receive advice, or an appointment. Use this service to get help with, any medical query, self-help, cancellation of an appointment or reporting of a death.
Consult with your doctor online. Healthcare at your fingertips. Ask the surgery for more details.
To access Health co-pilot, click the link and follow the simple instructions. You may be required to provide your NHS number
Select your service – Start by selecting the service you need, for example, sick notes, appointment advice, self-help or reporting a death.
Fill in your information – Give details of your request by following the prompts and giving as much information as possible to aid us in assessing your medical need.
Contact from your GP – Depending upon your medical need we will contact you to arrange an appointment or provide you with advice by text or phone.
Please be advised that the Health Co-Pilot operation times Monday – Friday (Excluding Bank Holidays)
Why use Health Co-Pilot?
Accurate medical advice – Receive tailored advice and information based on your symptoms.
Less time on the phone – Submit your form online so you spend less time waiting in phone queues.
Clinically approved information – All the advice and information available through Health Co-Pilot is clinically approved and provided by medical professionals.
This service is for non-emergency queries only.
- call 999 for emergency medical help.
- In England call 111 for urgent medical advice.
- In Scotland go to NHS24.scot for urgent medical advice.
- In Isle of Man call MEDS direct on +44 1624 650355 for urgent medical advice.
See more information on Appointments here.
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