Practice Policies

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Policies Directory

Please find the directory of current policies at our practice.


Computerisation & Records

At times you may be asked to complete a patient questionnaire in order to maintain our record of all patients. The computer requires good discipline in maintaining accurate records which is to everyone’s advantage and holds the key to many benefits, particularly in preventative medicine.

The practice is registered under the Data Protection Act and confidentiality will remain our prime concern. For routine audit purposes, representatives from the Clinical Commissioning Group or NHS England will be required to look at patients’ medical records. The auditors may not be medically qualified but are all bound by their contract of employment to respect confidentiality. However, if you do not wish your notes to be used in this way, please inform us at the front desk and your notes will be annotated accordingly.

Insurance companies and solicitors will ask for access to your medical records in certain circumstances, eg mortgage applications and accidents. We will only release this information if we have your signed authority to do so. Equally, we will only release prescriptions, letters or any other information to relatives, neighbours or friends provided you have given your consent in writing to the practice first.

Under the Data Protection Act you have the right to get a copy or have sight of the information that is held about you. This is known as a subject access request. Please check the charge for this with the receptionist.

See here for more details – Computerisation & Records

NHS Digital Data Provision Notice for Individual GP Level Data – Information for Patients

 Your Personal Data Information Choices

Freedom of Information (FOI)

The practice complies with Information Commissioner’s Office stipulations. Before requesting information, patients are asked to consult the ICO’s website and consider whether this information is already or more easily available elsewhere.

 ICO home page


The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

See here for more details – PALS

Zero Tolerance

Teldoc Medical Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

See here for more details – Zero Tolerance

Missed Appointments

A significant amount of time is invested at this surgery to create an appointment system that will adequately manage supply and demand. All factors including doctors training, annual leave and known “higher demand times” eg winter and after bank holidays are taken into account.

See here for more information – Missed Appointments

Privacy Notice

View our Privacy Policy

COVID-19 Privacy Policy
Data Protection & Confidentiality

See here for our our Data Protection and Confidentiality Policy

National Data Opt-Out

In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

Please see here for more information – National data Opt-Out

One Health & Care Opt-Out

Completely confidential and secure, it’s designed to help doctors, nurses and other registered health and social care professionals directly involved in your care to make better, safer decisions.

See here more more details – One Health and Care

Our Social Media Principles

We want our social media platforms to be a welcoming space where people feel comfortable to talk to us and each other. We ask that everyone shows each other courtesy and respect.

We welcome your feedback on our social media platforms and the best ways in which we can engage with you online. You can contact us by using our Suggestions form.

Our communications team updates and monitors our social media pages during office hours Monday to Friday. We will:

  • Respond to any messages in a timely manner. Sometimes it may take us a little time to find out some information for you, so please be patient;
  • Read all mentions, posts and direct messages sent to us. We can’t always reply individually but we do listen to your comments and suggestions;
  • Let you know if you need to send a message to someone else. For example, if you want to talk about an individual situation, it is best to contact our Patient Advice and Liaison Service (PALS).

Taking Action

We believe people are entitled to share their views and we won’t remove a post simply because it’s negative.

However, if we believe a contribution goes against our principles we may hide or remove it. In extreme cases, we reserve the right to report comments to the social media platform and the police.

We will take action when a post:

  • Contains hateful or discriminatory comments;
  • Contains profane, offensive or violent language;
  • Is abusive towards members of staff* or the public;
  • Refers to inappropriate or illegal material or activity;
  • Relates to confidential or personal information;
  • Contains irrelevant advertising.

If you would like to engage with us on our social media platforms, please abide by our principles outlined above.

If you have any questions, please get in touch by using our contact form.

*We take concerns about our staff very seriously. If you have an issue or concern about an individual, please contact our Patient Advice and Liaison Service (PALS).

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