Missed Appointments

Information on our missed appointment policy

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Missed Appointments

A significant amount of time is invested at this surgery to create an appointment system that will adequately manage supply and demand. All factors including doctors training, annual leave and known “higher demand times” eg winter and after bank holidays are taken into account.

Failure to attend NHS doctor and nurse appointments is serious time-wasting of expensive resources.

This practice actively manages patients who persistently fail to attend an appointment and in some cases will take steps to de-register a patient.

It is a myth that doctor and nurse time is not affected.

It is common for patients who fail to attend, to then request a further appointment within 48 hours – busying appointment system and reception further, directly affecting the care of fellow patients.

Doctors & Nurses Appointments

First missed appointment – recorded on computer system as Did Not Attend.

If a patient rings to cancel an appointment within 15 minutes of appointment time, this will still be recorded as Did Not Attend. A letter will be sent advising of our policy.

Second Missed Appointment – recorded on computer as Did Not Attend.

Letter sent to patients registered address advising details of two missed appointments and advising a 3rd missed appointment may result in de-registration.

Third missed appointment (within 12 month period) – recorded on computer as Did Not Attend.

Final letter sent advising of de-registration or requesting a meeting with the registered GP and/or Practice Manager to discuss consequences.

Appeals – please be advised the practice will always respond to reasonable appeals and valid reasons.

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Update - Please note the practice will be closed from 6pm on Thursday 28th March until 8am on Tuesday 2nd April due to the Easter Bank Holiday.

Think which service? - NHS Shropshire, Telford and Wrekin (shropshiretelfordandwrekin.nhs.uk) Please dial 111 for any non-urgent medical issue that cannot wait until the practice reopens. As always please only dial 999 for any urgent/life threatening matters.

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