Contacting us online

Your request will be handled in the same manner whether you complete the Health Copilot request online yourself, or contact us via telephone, where our receptionists will ask the same questions and complete the Health Copilot request on your behalf.

Why do we use Health Copilot?

The idea behind a total digital triage is also to avoid the “8am rush” that has become a problem for many.

Ensuring that patients are seen by the appropriate person, in the right place and the right time means that patient care and experience is improved.

This approach is supported by NHS England who have advised that GP surgeries consider this approach in future.

Our appointments will continue to be offered according to clinical need whilst making sure our available resources are put to best use.

When to use Health Copilot – Important advice for parents and carers

Please do not use a Health Copilot form if your child is under 5 years old and is acutely unwell. Young children can become seriously ill very quickly and often need to be assessed by a clinician on the same day.

You should also think carefully before submitting a Health Copilot form if your child has any of the following symptoms, as they are likely to need urgent medical assessment instead:

What should I do instead?

Call 999 immediately if your child is struggling to breathe, is unconscious, has a seizure that will not stop, has blue lips, or you think they have a life-threatening emergency.

Seek urgent medical advice today by contacting your GP practice, calling NHS 111, or attending an Urgent Treatment Centre or Emergency Department if appropriate.

Health Copilot is designed for non-urgent health concerns where it is safe for our team to review your request before responding. If your child is very young or has any of the symptoms listed above, please do not wait for an online response, as this could delay the care they need.

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How does the Health Copilot triage pathway work?

Step 1 - Form submitted

Patient information received by Health Copilot via website or telephone

Step 2 - Submission triaged

Your submitted form is then triaged by our Clinical Triage Team

Step 3 - Outcome communicated

Via SMS or telephone. This includes an offer of appointment if required

How to use Health Copilot

How to submit a request

How to add a dependent

Next steps for request

Our appointments will continue to be offered according to clinical need whilst making sure our available resources are put to best use.

Patient benefits of Health Copilot

You can provide all the information that the practice needs without waiting on the telephone.
Log on to see the status and outcomes of your current and past requests.
Submit requests at times which suit you, avoiding the traditional 8 am and 2 pm rush for appointments.
Self-booking links for GP appointments, saving the need to wait on the phone.
Medical information is transferred and managed into your patient record.

Practice benefits of Health Copilot

Standardised requests which appear in a clear structured format, giving the clinician the information they need.
Patient requests are triaged according to clinical urgency/priority. This will allow the team to focus on any urgent requests and manage routine enquiries appropriately.
Ensuring the patient sees the right clinician, in the right place at the right time.

Frequently asked questions

What are the opening times for Health Copilot?

Health Copilot is open from 8.00am – 6.30pm every weekday.

Remember there are also out of hours services when we are closed, 111 and 999.

How soon will I hear back?

We aim to respond to all queries as soon as possible. For urgent queries this should be the same day.

Some more routine queries may be later the same or the following day to get back to you. You can always check the status of your query via your Health Copilot dashboard.

What happens if I can’t access the internet or don’t feel confident using it?

We would always encourage all patients who can do so to use Health Copilot, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access.

However, you can call us on 03300 536 456 or visit the reception team on site who are always happy to help.

Can I request my prescriptions through Health Copilot?

Currently, the process of requesting medication through Health Copilot is not the easiest way. We would recommend you use the NHS app to request your repeat prescriptions.

Your prescriptions can also be requested via your nominated pharmacy or via our prescription request forms in reception.