Contacting us online
Why do we use Health Copilot?
The idea behind a total digital triage is also to avoid the “8am rush” that has become a problem for many.
Ensuring that patients are seen by the appropriate person, in the right place and the right time means that patient care and experience is improved.
This approach is supported by NHS England who have advised that GP surgeries consider this approach in future.
Our appointments will continue to be offered according to clinical need whilst making sure our available resources are put to best use.
How does the Health Copilot triage pathway work?
How to use Health Copilot
Our appointments will continue to be offered according to clinical need whilst making sure our available resources are put to best use.
Patient benefits of Health Copilot
- You can provide all the information that the practice needs without waiting on the telephone.
- Log on to see the status and outcomes of your current and past requests.
- Submit requests at times which suit you, avoiding the traditional 8 am and 2 pm rush for appointments.
- Self-booking links for GP appointments, saving the need to wait on the phone.
- Medical information is transferred and managed into your patient record.
Practice benefits of Health Copilot
- Standardised requests which appear in a clear structured format, giving the clinician the information they need.
- Patient requests are triaged according to clinical urgency/priority. This will allow the team to focus on any urgent requests and manage routine enquiries appropriately.
- Ensuring the patient sees the right clinician, in the right place at the right time.
Frequently asked questions
What are the opening times for Health Copilot?
Health Copilot is open from 8.00am – 6.30pm every weekday.
Remember there are also out of hours services when we are closed, 111 and 999.
How soon will I hear back?
We aim to respond to all queries as soon as possible. For urgent queries this should be the same day.
Some more routine queries may take us a few days to get back to you. You can always check the status of your query via your Health Copilot dashboard.
What happens if I can’t access the internet or don’t feel confident using it?
We would always encourage all patients who can do so to use Health Copilot, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access.
However, you can call us on 03300 536 456 or visit the reception team on site who are always happy to help.
Your request will be handled in the same manner whether you complete the Health Copilot request online yourself, or contact us via telephone, where our receptionists will ask the same questions and complete the Health Copilot request on your behalf.
What happens if I can’t access the internet or don’t feel confident using it?
Currently, the process of requesting medication through Health Copilot is not the easiest way. We would recommend you use the NHS app to request your repeat prescriptions.
Your prescriptions can also be requested via your nominated pharmacy or via our prescription request forms in reception.
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