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Most prescriptions are now signed, sent and processed electronically.
You have 2 choices for how this works.
Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically.
If you get regular prescriptions or are already using a prescription collection service (where a pharmacy collects prescriptions from your GP practice for you) then choosing a pharmacy to dispense all your prescriptions may save you time by avoiding unnecessary trips to your GP.
You will still order your repeat prescriptions in the same way as you do now, but your prescriptions will be sent electronically to the pharmacy or dispenser of your choice.
You will not have to collect a paper repeat prescription from your GP practice.
You can change or cancel your choice of dispenser at any time. Simply speak to your GP or pharmacist before you order your next prescription.
You should allow time for the update to take place to avoid your next prescription being sent to the wrong place.
You should be provided with information about electronic prescriptions and give your consent before your choice of dispenser is recorded.
If you’re unhappy with your experience, you can complain to the dispenser, your GP practice or your local integrated care board (ICB).
Find out more about the NHS complaints procedure
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Electronic prescriptions
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