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Required fields are marked with an asterisk (*).

Complaint Form

Patient Name*

Date of Birth

Address 1*

Address 2

Town*

Postcode*

Patient Contact Telephone Number*

Patient Email address*

Subject*

Details of Complaint*

Are you the patient, making the complaint*

Yes

Your Full Name

Relationship to Patient

*Please make sure all Mandatory fields have been completed

*Privacy Consent

This form collects personal and medical information about you. We use this information to allow the practice team to contact you. Please read our Privacy Policy to discover how we protect and manage your submitted data *

I consent to the practice accessing my medical records for the purpose of investigating this complaint, collecting and storing my data from this form

Are you human?*

This field should be left blank

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Complaining on Behalf of Someone Else

Please note: That Teldoc keeps strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we need to speak to the patient first and ask that you have their permission to do so or we will need the third party consent form completed.

Other forms available

Tell Us What We Did Well

If you wish to make a compliment or make a suggestion please use the Compliment Form

Register as Patient

Please visit our Patient Registration page and fill in the health questionnaire to register as a patient at Teldoc.

Change of Name

Please visit our Change of Name Form to update your details

Make a Suggestion

Please visit our Suggestions Form to make a suggestion.

More forms

Please visit the How Do I Portal for more forms

Teldoc Complaint Form

If you feel you need to put your complaint in writing please print the complaints forms below. This form consists of two pages, page one is the patients details and complaint and page two is our third party consent form which must be filled out if you are complaining on behalf of a patient.

Once you have completed all sections of the form as appropriate please either post this to us, attach the form into an email or drop this in to your local site. The address and email address are stated above.

Download Complaint Form

If your problem cannot be resolved at this stage and you wish to make a formal complaint, please let us know as soon as possible, ideally within a matter of days. This will enable us to get a clear picture of the circumstances surrounding the complaint.

If it is not possible to find a solution at this stage, please request that your concern is escalated to the relevant Manager, who will try to resolve the issue and offer you further advice on the Complaints Procedure.

Teldoc will acknowledge your formal complaint within three working days.

The relevant Manager will ensure your complaint is properly investigated within 30 working days beginning with the day on which the complaint was received by them or, where that is not possible, as soon as is reasonably practicable.

You will be provided with a written record of the statement of the investigation and its conclusions.

Complaints received by Teldoc will be reviewed at our Quality Governance Meetings to ensure any actions required are put into practice and trends or additional learning points are identified.

If it is not possible to raise your complaint immediately, please let us have details of your complaint within 12 months of the incident or within 12 months of when the complaint comes to your notice.

How can I make a complaint about NHS care or treatment?

If you have a concern about the health care you or someone you know is receiving at the moment, you can ask to speak to a doctor, nurse or manager at the service. If your concern is about a service provided by an NHS Trust (hospitals, mental health services, community health services and ambulance services) you can contact their Patient Advice & Liaison Service (PALS). PALS (which may also be known as Patient Experience or Service Experience services) can help you resolve your concerns quickly and without having to make a formal complaint. If you are still unhappy after that, or if your concern is about something that has already happened you may want to make a complaint and we are here to help.

https://www.pohwer.net/nhs-complaints-advocacy

Complaining to Other Authorities

If you experience any difficulties in relation to the services Teldoc provides, we hope you will speak to us use first so we can try to resolve any issues or concerns our Complaints Procedure.

However, if you feel you cannot raise your complaint with us or that after using our complaints procedure we have not resolved the issue to your satisfaction , you can contact.

Complaints, Patient Advice and Liaison Service (PALS)

https://www.shropshiretelfordandwrekin.nhs.uk/contact-us/complaints-and-pals/

CONTACTING THE CARE QUALITY COMMISSION

If you have a genuine concern about a staff member or regulated activity carried out by Teldoc then you can contact the Care Quality Commission on 03000 616161, or alternatively visit the following website: http://www.cqc.org.uk

OMBUDSMAN

If you are not happy with our response, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England. You can call the Ombudsman’s Complaints Helpline on 0345 015 4033 or http://www.ombudsman.org.uk

Find out more...

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Latest News at Teldoc

All the latest news from Teldoc Primary Care Network and NHS and other health services

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Vaccination Information

All the latest vaccination clinic dates and locations and latest vaccination news from Teldoc and NHS

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Visit the How Do I Portal

Visit the How Do I portal for information on how to make an appointment, register at the practice and change your details