Data protection complaints

What is a Data Protection Complaint?

A Data Protection complaint arises when someone considers that an organisation has infringed data protection legislation because of the way they’ve handled your personal information (or the personal information of someone you’re acting on behalf of).

For example, you might submit a Data Protection Complaint about:

the way we’ve responded to your subject access request (SAR), or other rights request.
the security measures we’ve used to store your information
how we’ve collected or used your personal information (e.g. where we’ve stored it, how long we’ve kept it for, or its accuracy).

How do I make a Data Protection Complaint?

If you feel that we have infringed Data Protection legislation you can complain to us in a number of ways.

You don’t have to use legal terms or quote sections of the legislation. Making a complaint will not affect your care or treatment.

You can make a Data Protection complaint via the following routes:

Verbal- in person at reception or via telephone
Electronically by using the form below
In writing- Data Protection, Teldoc Medical Practice, Brunel Road, Malinslee, Telford TF3 2BF

What happens when you make a Data Protection Complaint?

Our process is to investigate all complaints by looking at all the relevant facts thoroughly, fairly and accurately. This will include:

speaking to relevant members of staff
comparing the information from the complaint with the information we hold; and
checking we’ve upheld NHS and Practice terms, policies and standards

How long will it be until you hear an outcome?

We are legally obliged to acknowledge your complaint within 30 working days. The time it takes to investigate your complaint will depend on the nature of the complaint. Wherever possible we will provide an estimated timeframe when we acknowledge your complaint and will endeavour to update you on our progress.

Making a complaint will not affect your care or treatment.

Data Protection Complaint Form

Required fields are marked with an asterisk (*).

Patient Name*

Date of Birth

Address 1*

Address 2

Town*

Postcode*

Patient Contact Telephone Number*

Patient Email address*

Subject*

Details of feedback*

Are you the patient, making the complaint, compliment or suggestion?*

Yes

Your Full Name

Relationship to Patient

*Please make sure all Mandatory fields have been completed

*Privacy Consent

This form collects personal and medical information about you. We use this information to allow the practice team to contact you. Please read our Privacy Policy to discover how we protect and manage your submitted data *

I consent to the practice accessing my medical records for the purpose of investigating this complaint, collecting and storing my data from this form

Are you human?*

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Complaining on Behalf of Someone Else

Please note: Teldoc keeps strictly to the rules of medical confidentiality. If you are making a Data Protection complaint on behalf of someone else, we need to speak to the patient first and confirm you have their permission to do so or we will need the third party consent form completed.

Other forms available

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More forms

Our contact number is: 03300 536456

Our website address is: www.teldoc.org

Registered postal address:
Data Protection
Teldoc Malinslee Surgery
Brunel Road
Malinslee
Telford
TF3 2BF