Health Co-Pilot

Our improved online consultation service

Make an Appointment

03300 536456

Request an Appointment Online

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Contact Us Online

Health Co-Pilot is changing

A new updated Health Co-Pilot will be launched on 18th August.

Why do we use Health Co-Pilot?

The idea behind a total digital triage is also to avoid the “8am rush” that has become a problem for many. Ensuring that patients are seen by the appropriate person, in the right place and the right time means that patient care and experience is improved. This approach is supported by NHS England who have advised that GP surgeries consider this approach in future.

Our appointments will continue to be offered according to clinical need whilst making sure our available resources are put to best use.

Use Health Co-Pilot

Health Co Pilot Triage Pathway

Step 1

Form Submitted
Patient information received by Health Co-Pilot via website or telephone

Form Submitted

Step 2

Submission triaged.
Your submitted form is then triaged by our Clinical Triage Team

Triaged

Step 3

Outcome communicated to Patient via SMS or telephone. This includes an offer of appointment if required

Communication to Patient

How to Use Health Co-Pilot

How to Submit a Request

How to Add a Dependent

Next Steps for Request

Our appointments will continue to be offered according to clinical need whilst making sure our available resources are put to best use.

Patient benefits of Health Co-Pilot

Practice benefits of Health Co-Pilot

You can provide all the information that the practice needs without waiting on the telephone.
Log on to see the status and outcomes of your current and past requests.
Submit requests at times which suit you, avoiding the traditional 8 am and 2 pm rush for appointments.
Self-booking links for GP appointments, saving the need to wait on the phone.
Medical information is transferred and managed into your patient record.

Standardised requests which appear in a clear structured format, giving the clinician the information they need.
Patient requests are triaged according to clinical urgency/priority. This will allow the team to focus on any urgent requests and manage routine enquiries appropriately.
Ensuring the patient sees the right clinician, in the right place at the right time.

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FAQs

What are the opening times for Health Co-Pilot?

We aim to have Health Co-Pilot open from 8.00am – 6pm every weekday.

Occasionally we may have to close Health Co-Pilot early, see below for more details.

Why Is Health Co-Pilot closed?

Some days, demand for a GP appointment far outweighs the safe capacity we can provide. On these days, you may find Health Co-pilot has been suspended early because we are full. If you think you need advice or assessment of an urgent medical problem, please speak to our Care Navigation team who will be happy to help.

Remember there are also out of hours services when we are closed, 111 and 999.

How soon will I hear back?

We aim to respond to all queries as soon as possible. For urgent queries this should be the same day.

Some more routine queries may take us a few days to get back to you. You can always check the status of your query via your Health Co-Pilot dashboard.

What happens if I can’t access the internet or don’t feel confident using it?

We would always encourage all patients who can do so to use Health Co-Pilot, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access.

However, you can call us on 03300 536 456 or visit the reception team on site who are always happy to help.

Your request will be handled in the same manner whether you complete the Health Co-Pilot request online yourself, or contact us via telephone, where our receptionists will ask the same questions and complete the Health Co-Pilot request on your behalf.

Can I use Health Co-Pilot to request a repeat prescription?

Currently, the process of requesting medication through Health Co-Pilot is not the easiest way. We would recommend you use the NHS app to request your repeat prescriptions.

Your prescriptions can also be requested via your nominated pharmacy or via our prescription request forms in reception.

Use Health Co-Pilot

See more information on Appointments here.

Find out more...

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Visit the How Do I Portal

Visit the How Do I portal for information on how to make an appointment, register at the practice and change your details